1. Introduction
Welcome to pklugk. Our Privacy Policy explains what information we collect when you use our platform, how we use it, and what rights you have.
Pklugk is an internationally licensed online gaming platform serving players in Bangladesh and beyond. We believe transparency and trust are the foundation of any healthy relationship — which is why our Privacy Policy is written in plain, clear language, free of legal jargon.
This policy https://pklugk.appapplies to all pages of our website, mobile app, and related services. By using our platform, you agree to this Privacy Policy.
This policy may be updated at any time. For significant changes, we will notify you by email or via a site notice.
2. What Information We Collect
Pklugk collects two types of information from you — what you provide directly, and what is automatically generated through your use of the platform.
Information You Provide Directly:
- Registration Information: Name, email address, phone number, date of birth, and country.
- Identity Verification Documents (KYC): A copy of your national ID, passport, or driving licence.
- Payment information: Bank account and mobile banking numbers (bKash, Nagad, etc.).
- Contact information: Messages, complaints, or requests submitted to support.
Automatically Collected Information:
- IP address and device information (browser, operating system, model).
- Time spent on the platform, pages visited, and click activity.
- Gaming history, betting details, and transaction records.
- Login time, location (for security purposes only), and session data.
| Data type |
Reason for collection |
Required? |
| Name & Email |
Account creation & communication |
Yes |
| Phone number |
Two-Factor Authentication & Security |
Yes |
| National ID |
KYC Verification & Legal Compliance |
Yes, for withdrawals |
| Payment details |
Deposit & withdrawal processing |
Yes |
| Browsing data |
Service Improvement & Security |
No (opt-out available) |
3. How we use your information
Pklugk uses your information only for legitimate, specific purposes. We will never misuse your data without your consent.
- Account Management: For registration, login, and profile updates.
- Identity Verification: To prevent fraud and ensure legal compliance.
- Payment Processing: Security for deposits, withdrawals, and transactions.
- Customer support: To address your questions, complaints, and support requests.
- Promotions & Offers: To send you relevant offers based on your preferences (you can opt out at any time).
- Security Protection: To detect fraud, bots, and unauthorized access.
- Responsible Gaming: To identify potentially problematic gaming behaviour and provide appropriate support.
- Platform Improvement: To analyse usage patterns and improve the quality of our services.
We use your information to Never No decisions are made about you without your knowledge. You will always know what your information is being used for.
4. Data sharing policy
Pklugk never sells your personal information. However, in certain circumstances, limited data may be shared with trusted partners:
- Payment Providers: To process transactions (bKash, Nagad, bank transfers, etc.). Only the information necessary to complete the transaction is shared.
- Identity Verification Services: To regulatorily approved organizations for completing the KYC process.
- Technology Partners: For hosting, cloud storage, and cybersecurity services. These parties operate under data protection agreements with us.
- Legal Authorities: To respond to court orders or lawful requests from regulatory authorities.
- Anti-Fraud Organizations: With industry-recognised organisations for the prevention of money laundering and fraud.
Your information is never shared with advertisers, marketing agencies, or unrelated third parties. This is our unwavering policy.
5. Cookie Policy
The pklugk website uses cookies and similar technologies (such as local storage and session storage) to enhance your browsing experience.
Cookies we use:
- Essential Cookies: For login sessions and security. These cannot be disabled as they are essential for the site to function properly.
- Functional Cookies: To remember your preferences, such as language, theme, or region selection.
- Analytics cookies: To understand how many users are visiting which pages (no individuals are identified).
- Security Cookies: To detect fraud and bots.
You can disable non-essential cookies at any time through your browser settings. However, turning off certain cookies may affect some features of the site.
6. Data Protection Measures
To keep your information secure, pklugk uses industry-leading security technology:
- 256-bit SSL/TLS Encryption: All data transfers across our website and app are secured.
- AES-256 Encryption: Sensitive data stored in our databases is fully encrypted.
- Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
- Regular Security Audits: Third-party experts regularly audit our systems.
- Firewall & DDoS Protection: Our servers are protected against attacks at all times.
- Access Control: Only authorized personnel have access to specific data.
- Data Backup: Regularly encrypted backups are stored on secure servers.
In the event of a data breach, we will notify affected users within 72 hours in accordance with applicable law and take immediate action.
7. Your Rights
At pklugk, you have full control over your personal data. The rights below can be exercised at any time:
- Right to Access: You can request to know what personal information we hold about you.
- Right to rectification: You can request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Restrict Processing: You can request that we stop using your data for certain specific purposes.
- Data Portability: You can receive your data in a readily readable format.
- Marketing Opt-Out: You can opt out of receiving promotional emails or messages.
To exercise any of these rights, email us at: support@pklugk.app. We typically respond within 30 business days.
Please note: certain data is required by law to be retained for a specified period (such as transaction records). In such cases, immediate deletion may not be possible.
8. Children's privacy
Pklugk is strictly for adults aged 18 and over. We do not knowingly collect personal information from minors.
Age verification is in place at the time of registration. If we become aware that a minor's information is present in our system, that account and all associated data will be deleted immediately.
If you believe a minor has created an account on our platform, please support@pklugk.appto let us know.
9. Third-party links & services
Our platform integrates certain third-party services (such as payment gateways and game providers). These services have their own privacy policies, and pklugk is not responsible for them.
- Payment providers handle data in accordance with their own PCI DSS standards.
- Game software providers use gameplay statistics only.
- When visiting any external site, we recommend reading its privacy policy.
10. Policy updates
Pklugk may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you as follows:
- Minor changes: The update date at the top of the page will be revised accordingly.
- Moderate Changes: Notice will be provided via a banner or pop-up on the site.
- Major Changes: Advance notice will be sent to your registered email.
Continued use of the platform after any policy changes will be considered your acceptance of the updated terms.
11. Contact Us
For any privacy-related questions, complaints, or requests, please get in touch with us:
- Email: support@pklugk.app
- Support: 24/7 live chat (log in to the platform)
- Response Time: Typically within 24–72 hours
To help us resolve your request accurately and promptly, please include your registered email address and full details of your request when contacting us by email.